Legal

Privacy Policy

Last updated 21 October 2026

This policy explains how New Life Air Pty Ltd (ABN 50 997 544 847) collects, uses and protects your personal information. We handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

We only collect what we need to quote and carry out your job. This may include:

Your name
Your phone number and email address
Your property address or suburb
Details of the system or job you need help with
Any photos, messages or comments you send us

2. How we collect it

We collect information directly from you when you fill in the quote form on our website, call, text or email us, or talk to us on site.

3. How we use it

To respond to your enquiry and prepare a quote
To book, carry out and follow up on your job
To send invoices and service reminders
To meet our legal, warranty and licensing obligations

4. Who we share it with

We do not sell your personal information. We only share it with providers who help us run the business, such as our website form provider, email provider and accounting software, and with manufacturers where needed to register a warranty.

5. Website analytics

Our website uses privacy-friendly analytics to count visits and see which pages are useful. It does not use cookies or identify you personally.

6. Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the job and to meet our legal and tax obligations.

7. Accessing or correcting your information

You can ask for a copy of the information we hold about you, or ask us to correct it, by emailing admin@newlifeair.com.au.

8. Complaints

If you have a privacy concern, contact us first and we will work to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

9. Contact us

New Life Air Pty Ltd
Phone 0477 014 447
Email admin@newlifeair.com.au